The CEO/ Managing Director BEDC Electricity PLC, Mrs. Funke Osibodu said the power distribution company resolved a total of 156,439 complaints from customers in its franchise states of Edo, Delta, Ondo and Ekiti.
She said that the resolved complaints included 24,017 billing related, 12,561 load supply related, while 45,177 were Key Chain issues.
Speaking at a customer Complaints Resolution Meeting organized in Benin City by the Nigeria Electricity Regulatory Commission (NERC) in collaboration with BEDC, she said that 2,000 complaints were yet to be resolved.
She said that BEDC is rated highest among electricity distribution companies in terms of capacity building for staff.
For instance, in 2019, she said that 5,421 staff were trained; 5,414 in 2021, while the figure for 2020 reduced to 2,233 due to the impact of COVID-19.
A Principal Manager, Consumer Affairs, Nigeria Electricity Regulatory Commission (NERC), Engr. Yusuf Ibrahim in his presentation said that as at December 2021, out of the 1,645,337 BEDC customers, 622, 429, representing 38percent have been metered
He said that at least four in every 10 prepaid meters are either bypassed or tampered with by customers, with consequential negative impact on revenue recovery and financial viability of the industry.