Jet2 is contacting some customers on Spain’s Balearic and Canary Islands to ask them to end their package holidays early, the BBC has learned.
Hundreds of customers have had flights back to the UK cancelled and been asked to return sooner than planned.
Jet2 said it cannot keep sending empty planes to pick up passengers on many different dates.
BBC correspondent Gavin Lee said he understands some families on Majorca refused to accept an early return.
He said travellers were informed of the changes via emails and text messages.
Jet2 told the BBC that flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza up to and including 9 August have been suspended.
This follows a decision to suspend all holidays and flights to destinations in mainland Spain – Costa de Almeria, Alicante, Malaga and Murcia – up to and including 16 August.
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“We are operating empty outbound flights to pick up customers from these destinations up to and including 3 August, and we are contacting customers who are currently in these destinations to advise them of their options regarding flying back to the UK,” a Jet2 spokeswoman told the BBC.
“We appreciate that some of our package holiday customers were due to stay on holiday for longer than this and we apologise for any inconvenience caused.
“It is important to note that we are responding to a very fast-moving situation with updates coming from the government with little or no notice, and we have had to make decisions about our programme accordingly. We can assure these customers that we will be in touch with them to resolve any issues that they may have.”
Current government advice to holidaymakers in Spain is that there is no need to leave the country at this time.
It says travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus.
People returning to the UK from Spain have to self-isolate for 14 days.
Ryanair has confirmed that its flights between the UK and Spain are operating normally, while EasyJet is not currently offering holiday packages to any destination. The airline said its holiday operations will start on 1 August.
‘Confused and upset’
Some travellers have told the BBC that they have been left in the dark, because Jet2 has not confirmed which day they are now meant to return to the UK.
Simon Fordy, from Cumbria, is currently in Magaluf with his family. He is feeling “confused and upset” by the news, having spent almost £3,000 on an 11-day holiday.
Mr Fordy said the family is only five days into their summer break, but their return flight has been cancelled.
He told the BBC he is now “constantly checking” his mobile phone, in case he receives word from Jet2 that the family needs to leave in the morning.
“We have been told our holiday will be cut short, but we have not been told how much earlier that will be,” he said.
It is understood that several families in Magaluf have refused to accept an earlier return flight offered by Jet2.
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