Aldi shares urgent message to shoppers who wear face masks
The supermarket has sent out an important email to its customers
From Friday 24 July, all shoppers in England will be required to wear face masks when entering stores.
But despite the guidelines, some shoppers have been left confused about how the new rules will work in individual stores.
Aldi has now issued an update to shoppers on how the new rules will work in its stores.
In an email to shoppers, CEO Giles Hurley said: “Last week, the Government announced that face coverings will be compulsory in shops in England from 24th July and, for that reason, you will need to wear a face covering to enter one of our stores from this date.
“If you wish to purchase a face covering, they are available to buy at every Aldi store in the UK.
“Even as the country opens up again, I know many are concerned about safety and do not want the steps we are taking to move forward, to mean we take a step backwards in the fight against the virus. It is crucial that we all continue to act safely and responsibly, while also enjoying the little parts of normal life that are gradually returning.
“That is why I want to reassure you that the comprehensive safety measures we put in place at our stores at the start of the pandemic are still very much in place – and will remain so for as long as they are necessary.”
These include: • A traffic light system at store entrances to accurately manage the number of people in stores at any one time • Protective screens at all 7,000 of our checkouts • Social distancing markers in store • NHS, blue light and vulnerable priority access hour • Clear signs throughout stores that advise customers on how to shop safely, in line with the latest Government guidance • Contactless payments increased to £45
Mr Hurley said Aldi is doing everything they can to keep shoppers safe, and has urged customers to maintain a safe distance from others, shop by themselves where possible and try to use contactless payments.
He continued: “We know many of our customers will still need additional support as the coronavirus situation changes. To those vulnerable customers, please rest assured that the measures we have introduced to give you safe access to affordable food, such as early opening times from Monday to Saturday, will continue and our home delivery grocery parcels are still available to purchase.
“We are also trialling an on-demand grocery home delivery for the first time in partnership with Deliveroo to help those who cannot currently visit our stores.
He added in the email to shoppers: “Responding to the pandemic has brought out the very best in us all and I am impressed daily by the efforts of both our colleagues and customers to keep each other safe.
“It has been heartwarming to see customers remembering that not all disabilities and health conditions are visible, and being considerate of others who may not be able to socially distance or wear a mask.”